Refund policy

Last Updated: 04 June 2026

At Confetti Online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 Business Days of delivery.
  • Be unused, unworn, and in its original condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Not be damaged due to misuse, negligence, or improper handling after delivery.
  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to reject returns that do not meet these requirements.

2. Return Timeframe

Customers must initiate a return request within 7 Business Days from the date the order is delivered.

Requests submitted after this period may not be eligible for return or refund.

To request a return, please contact us at:

Email: vrathore1709@gmail.com

Please include:

  • Order Number
  • Product Name
  • Reason for Return
  • Photos (if applicable)

3. Return Process

Once your return request is approved:

  1. We will provide return instructions.
  2. The product must be securely packaged.
  3. The item should be shipped to the designated return address.
  4. After receiving and inspecting the returned item, we will notify you regarding the status of your return.

Return approval is subject to inspection of the product.

4. Refund Policy

Once your returned item has been received and inspected:

  • Approved refunds will be processed to the original payment method.
  • Refunds may take up to 5-7 Business Days to appear in your account, depending on your bank or payment provider.

If a refund is approved, you will receive a confirmation email.

Shipping charges, payment gateway fees, or other service charges may be non-refundable unless required by law or due to our error.

5. Exchange Policy

We may offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrect products received
  • Size or variant changes (where applicable)

Exchange requests must be submitted within 7 Business Days of delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

6. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Incorrect compared to your order

Please contact us within 48 Hous of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Description of the issue
  • Clear photos or videos showing the problem

After verification, we may offer:

  • Replacement
  • Exchange
  • Full or partial refund
  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund unless damaged or defective upon arrival:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Perishable goods
  • Hygiene-sensitive products
  • Products marked as "Final Sale" or "Non-Returnable"
  • Any item returned in a used or damaged condition

Additional non-returnable categories may be specified on individual product pages.

8. Return Shipping Costs

If the Return is Due to:

Our Error

  • Wrong item shipped
  • Defective product
  • Damaged product

We will cover the return shipping costs where applicable.

Customer Preference

  • Change of mind
  • Ordered by mistake
  • No longer needed

The customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to our error.

9. Cancellation of Orders

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible, and customers must follow the return process after delivery.

Refunds for approved cancellations will be processed within 5-7 Business Days.

10. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method.
  2. Contact your bank or payment provider.
  3. Contact us at vrathore1709@gmail.com if further assistance is required.

Some financial institutions may take additional time to post refunds.

11. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Confetti Online

Email: vrathore1709@gmail.com

Phone: 6266661239

Business Address: 49, Tilakheda Piplia Mandi, Mandsaur MP(458664), India

Support Hours: Within 48 Hours